Last Updated: June 2026
At 262 Ocean Manor, we are committed to protecting and respecting the privacy of our guests, visitors, and website users. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you book a stay, use our services, or visit our property, in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. The Data Controller
For the purposes of UK data protection law, the Data Controller is:
Business Name: 262 Ocean Manor
Address: 262 Queens Promenade, Bispham, Blackpool, Lancashire, FY2 9HB, United Kingdom
Email Contact: info@262oceanmanor.com
Telephone: +44 7387 396539
2. Information We Collect About You
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Booking & Stay Details: Full name, home address, email address, telephone number, dates of stay, and room preferences.
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Financial Information: Payment card details (including cardholder name, card number, expiry date, and CVV). All digital card transactions are securely handled using PCI-DSS compliant payment pathways.
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Identity Verification: Passport information, ID numbers, and nationalities for non-UK/Commonwealth citizens, as required by the Immigration (Hotel Records) Order 1972.
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Digital & Network Logs: IP addresses, device MAC addresses, and basic usage data collected when you connect to our complimentary guest Wi-Fi.
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Security Imagery: Closed-Circuit Television (CCTV) footage recorded in public areas, building entrances, and outer perimeters of the property.
3. Lawful Basis for Processing Your Information
Contractual Performance: To complete your reservation, process your payments, and provide your accommodation.
Legal Obligations: To maintain a statutory guest register for local law enforcement, or to comply with HMRC financial reporting rules.
Legitimate Interests: To protect our property, staff, and guests via CCTV monitoring, or to handle general inquiries. Explicit Consent: To send you optional promotional newsletters or marketing offers via email. You can withdraw this consent at any time.
4. How Long We Keep Your Data
Guest Stay Registers: Kept for 12 months post-checkout to satisfy UK immigration and local authority lodging checks.
Financial & Transaction Logs: Retained for 6 years to comply with UK tax (HMRC) and accounting audit regulations. CCTV Security Footage: Automatically overwritten every 30 days unless required for an active safety investigation.
Marketing Profiles: Retained until you click “unsubscribe” or formally withdraw your consent.
5. Third-Party Data Sharing
We do not sell, rent, or trade your personal information. Your data is only shared with essential third parties to complete standard operations:
Channel Managers & Booking Engines: External software systems (such as Booking.com, Airbnb, or specialized Property Management Systems) used to transfer your reservation information directly to us.
Payment Processors: Regulated merchant banks and merchant payment gateways used to securely handle your card details.
Law Enforcement: Local councils or Lancashire Police, but only when a formal, lawful request is presented to us.
6. Your Legal Rights as a Guest
Right of Access: You can request a digital copy of all personal information we hold about you.
Right to Rectification: You can request that we fix inaccurate or out-of-date personal information.
Right to Erasure (“Right to be Forgotten”): You can ask us to delete your personal details, provided they are no longer required for active bookings, tax tracking, or active legal obligations.
Right to Object: You can demand that we stop using your data for promotional or direct marketing campaigns. If you believe we have mishandled your data, you have the right to lodge a formal complaint with the UK data regulator by visiting the Information Commissioner’s Office (ICO).