Last Updated: June 2026
These Terms and Conditions apply to all reservations, bookings, and stays at 262 Ocean Manor, located at 262 Queens Promenade, Bispham, Blackpool, Lancashire, FY2 9HB, United Kingdom. By making a booking with us, you agree to comply fully with these terms.
1. Booking, Deposits, and Payments
Age Restrictions: The primary guest making the reservation must be 18 years of age or older at the time of booking.
Deposits: To secure a booking, a non-refundable deposit of the first night’s stay / 20% of the total booking value or whichever is the greater value is required at the time of reservation.
Balance Payments: The remaining balance of your accommodation must be paid in full upon arrival at check-in / 48 hours prior to arrival. We accept major credit/debit cards and cash.
Identification: In compliance with UK immigration laws, all guests must present a valid government-issued photo ID (passport, driving licence, or national identity card) at check-in.
2. Cancellation and Amendment Policy
Standard Cancellation: Cancellations made up to 7 days prior to the scheduled arrival date will incur no further charges beyond the non-refundable deposit.
Late Cancellations & No-Shows: Cancellations made within 48 hours of arrival, or failure to arrive (“No-Show”), will be charged the full financial amount of the total booking.
Third-Party Bookings: Reservations made via external Online Travel Agencies (such as Booking.com, Expedia, or Airbnb) are bound by the specific cancellation terms chosen at the time of booking on those platforms.
3. Arrival and Departure (Check-In / Check-Out)
Check-In Window: Standard check-in is available from 2:00 PM to 9:00 PM. If you expect to arrive outside these hours, you must notify management in advance to arrange key collection.
Check-Out Time: Rooms must be vacated by 11:00 AM on your day of departure.
Late Check-Out: Late check-outs are subject to availability and will incur an additional fee of £10 per hour.
4. Guest Conduct and House Rules
Noise and Disturbance: We operate a strict quiet hours policy between 11:00 PM & 07:00 AM. Out of respect for other guests and our residential neighbours, anti-social behaviour, shouting, or excessive volume will not be tolerated.
Stag and Hen Group Policy: Option A: We are a family-oriented and couples hotel. We strictly do not accept single-sex group bookings, stag parties, or hen parties. Any such groups booking under false pretences will be refused entry at check-in without a refund.
Non-Residents: Only guests named on the original booking register are permitted in the bedrooms. Visitors are only allowed in the Reception Room of the ground floor with management permission and must vacate the premises by 09:00 PM.
5. Smoking, Vaping, and Illegal Substances
100% Smoke-Free Property: In accordance with UK law, smoking and vaping are strictly prohibited in all internal areas of the property, including bedrooms, bathrooms, hallways, and communal lounges.
Penalties: Anyone found smoking or vaping inside the building will be charged a minimum deep-cleaning fee of £150 and will be asked to leave the premises immediately without a refund.
Illegal Substances: The use, possession, or distribution of illegal drugs or psychoactive substances on the property will result in immediate eviction and direct reporting to the Lancashire Police.
6. Damages, Lost Keys, and Missing Items
Liability for Damages: Guests are legally liable for any damage caused to the hotel property, fixtures, fittings, linens, or electronic equipment during their stay.
Authorised Charges: We reserve the right to charge the payment card stored on file for the full cost of any repairs, specialist cleaning, or property replacement required due to guest negligence or malicious damage.
Lost Keys: A replacement charge of £30 will be levied for any lost keys or electronic keycards not returned upon check-out.
7. Children and Pets
Child Policy: Children of all ages are welcome. Children under the age of 16 must be accompanied by an adult at all times.
Pet Policy: We maintain a strict no-pets policy, with the exception of registered assistance dogs (which must be declared prior to arrival).
8. Limitation of Liability
Personal Belongings: The hotel accepts no liability for the loss, theft, or damage of any personal belongings, vehicles, or items brought onto the premises by guests, unless directly caused by the proven negligence of the hotel management.
Force Majeure: The hotel cannot accept liability or pay compensation where the performance of our contractual obligations is prevented or affected by events amounting to “Force Majeure” (e.g. severe weather conditions, utility failures, government restrictions, or strikes).
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any legal disputes arising from these terms will be subject to the exclusive jurisdiction of the English courts.